Frequently Asked Questions
Please read our FAQ before sending us a message.
All orders are subject to a handling period before shipment, usually 2 – 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Canada.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. thejoggingbaby.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. thejoggingbaby.com will not be held responsible for customs taxes.
Clothing and apparel items should be received within 3-10 business days, except for international deliveries which vary by country. For other specialty and promotional items, please allow between 1-2 weeks delivery time as they may be shipping from other countries.
Our primary warehouse is in Canada, but most of our specialty items are located in other countries such as United States, Australia and United Kingdom.
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
Yes. We ship worldwide.
If an item is no longer listed it is likely it has been discontinued however if you really liked something and you can’t find it anymore. Details, please contact us via our Contact Us page.
Unfortunately, we cannot cancel paid orders.
“Out Of Stock” – The stock is sold out and we have no stock available currently.
Yes. Choose your flag and you will see your country’s currency. You will, however, checkout in US dollars at the most current exchange rate.
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Ordered from different warehouses: If you ordered from 2 different warehouses the order will have multiple shipments.
The Jogging Baby made a mistake: On rare occasions, an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service via our Contact Us page., including your order number and a copy of the parcel declaration.
Please contact our customer service via our Contact Us page to help if we can solve the problem together first. In most cases, items can be returned within 30 days.
Please contact us before returning the item, or we will refuse to deal with it.
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via our Contact Us page.
If it is outside of warranty we may still be able to offer repairs or replacement parts.
Please contact us by telling the order number and the details you received.
Our Customer Service team will respond to you within 24 hours.
Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available).
The Jogging Baby will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier.
If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us via our Contact Us page.
Send us an email
Need any help? Use the form below and we will be in touch! We try to answer all emails within the day, but in rare cases please allow up to 2 business days.
Don’t forget to tell us what is your order number!
Our offices are open from 11 AM to 7 PM EST time, Monday to Friday.
You can also mail us at:
11923 NE Sumner St
Portland, Oregon, 97220, USA
Note: Do not send any returns to this address. Your refund will automatically be rejected. If you need to return an item, please contact us using the form above to be given a return authorization form.